Return Policy

At Cargills Online, we believe in creating anunparalleled online shopping experience which is hassle-free to our customers so that they love shopping with us and using our services time and time again. However, we understand that sometimes you may have ordered the wrong items or received a damaged or unusable item. Please see the below instructions and conditions and contact us with the relevant information by email at [email protected] or call us on 011-7129129 and our team will be happy to help.

How can I get a refund?

Don’t worry, we will offer you a hassle-free refund, if you cancelled your order any time before it is dispatched from our warehouse. The relevant refund will be credited to your selected payment medium within 3 days of your cancellation.

How can I return an item?

Don’t worry, if you want to return any damaged or unusable item to our delivery agent we highly recommend you to carry out a quality check when accepting goods from our delivery partners. Please contact our customer help desk, if you have noticed any issue noted post-delivery within 2 hours of delivery.

Enter Sri Lanka's freshest online grocery store for all your grocery needs- fresh to frozen and everything in between! Now, you can order ALL your daily necessities from the comfort of your home or anywhere you want! Choose from same-day, next-day & saver to ensure you get what you need when you need it.

Best Prices & Offers

Enjoy the same lowest prices as your local Cargills Food City, Express & Food Hall store!

Wide Assortment

Choose from a variety of products from branded, chilled, fresh & frozen. New products added weekly!

Easy Returns

Not satisfied with a product? Return it at the doorstep & get a refund within hours.

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